SeeMe

I wonder how the US Postal service is going to start doing better with their tracking. UPS and FedEx are expensive, and USPS is trying to draw customers with lower rates (and slower delivery) However, in order to get a tracking number, you have to send your package certified mail. Also, even with a tracking number, I find that the information is sketchy, not updated, and often incorrect. Do you think that businesses in the US will continue the trend to go to the less expensive option, even though it provides extremely poor customer service?

Annie Wang

I also think email is very important

Melos

Well, you can get delivery confirmation for a small amount if you don't want to pay for certified. You can do that with or without requiring a signature on the other end. I like delivery confirmation for most business-related mailings.

arppt01

I think Tracking no. is a must. You never know when you have to enquire about the docs. I think they have to improve upon the tracking system.